| Company Name: | Lake Superior Zoo |
| Phone: | 21-730-4500 |
| Email: | zuska@lszoo.org |
| Address 1: | 7210 Fremont Street |
| Address 2: | |
| City: | Duluth |
| State: | MI |
| Zip: | 55807 |
| Position Title: | Guest Services Staff |
| Position Type: | Hospitality - Tourism |
| Description: | |
| Education: | High School or GED |
| Duties: | Necessary Skills, Abilities, and Attributes
* Willingness to learn about general zoo operations
* Ability to take direction yet work independently
* Demonstrated cash register and computer skills
* Team Oriented
* Willingness to perform a wide variety of tasks
* Detail Oriented
* Self motivated
* Customer Service Oriented
* Enthusiastic, outgoing personality
* Ability to learn quickly
* Scheduling flexibility (must accommodate special events)
* Willingness to work weekends and holidays
Duties and Responsibilities
(New staff members will be trained to work in several areas!)
* Maintaining a clean work environment
* Learning about zoo operations, events and animals
* Misc. duties: directing deliveries, salespeople, etc.; cleaning strollers/wagons; filling brochure racks
* A variety of other tasks as needs arise
* Selling zoo memberships
* Use of cash register and computer, Microsoft Outlook and Excel
* Reconciling cash register funds
Guest Service/General:
* Providing excellent customer service
* Answering telephones, directing calls, and taking messages
* Assisting with society activities including, but not limited to:
special events, mailings, and cleaning projects
* Assisting guests with questions about the Zoo and Duluth
* Using the zoo two-way radio system
* Following dress and conduct code
Gift Shop Duties:
* Selling merchandise
* Assist guests by learning details of merchandise for sale
* Stocking
* Loss prevention
* Use of POS computer, Microsoft Outlook
* Merchandising
* Cleaning
* Processing freight
* Inventories
* Straightening
Ticketing Duties:
* Providing a great “first impression”
* Selling memberships
Concession Duties:
* Food preparation
* Stocking
* Following department of health safe food handling requirements
Train Depot:
* Driving train for visitors along assigned route
* Dynamic narration of train route
* Start up, regular cleaning, and nightly parking of train
* Ticket sales
* Supervise loading and unloading of train, and enforcing safety rules while riding
* Concessions duties as outlined above
Hours of work vary depending on weather and department. Hours of availability required: 9:30 am - 6 pm. Average work week is 15-35 hours. All staff are required to work weekends, holidays and special events. |
| Wage or Salary: | $7.25 |
| Per: | Per Hour |
| How to Apply: | Download application from www.lszoo.org, or pick up an application at the Lake Superior Zoo gift shop. |